At The Luxury Rug Company, we take pride in handcrafting exquisite rugs and carpets tailored to your precise requirements. It is essential to note that all custom or bespoke orders are meticulously created to align with your exact specifications.

We would like to emphasize that due to the unique nature of these made-to-order pieces, therefore we can not accept returns or refunds for custom or bespoke rugs. Each rug is specially crafted with careful attention to detail, making it one-of-a-kind and specific to your preferences.

To ensure a seamless shopping experience and to prevent any inconveniences, we strongly recommend verifying the return eligibility of an item before finalizing your purchase. Understanding the distinct characteristics of custom orders will help you make an informed decision and select the perfect rug for your space.

Should you have any questions or require further clarification regarding our custom or bespoke rugs, do not hesitate to reach out to our knowledgeable team. Your satisfaction is our top priority, and we are here to assist you in choosing a luxurious rug that meets your expectations. Thank you for considering The Luxury Rug Company for your bespoke rug needs.

If your custom or bespoke rug is defective, then please contact us and a member of our team will arrange to visit and inspect the rug. If the rug is found to be defective, you will be offered a replacement free of charge or a refund.

For security purposes, refunds on defective rugs are issued only to the original payment method utilized for placing the order. Upon receipt of the item at our end, the refund process usually takes between 3-5 working days for the funds to be processed and reflected in your account.

Your satisfaction and confidence in our products are of utmost importance to us at The Luxury Rug Company. For further information please see our Terms & Conditions.